Before We Begin
Before starting coaching together, I want to be clear and transparent about how this work is structured. The following policies are here to support safety, clarity, and mutual respect — not to create barriers.
Please take a few minutes to review them before your first paid session.
What this page covers
This page outlines:
- the nature and scope of coaching
- boundaries and expectations
- payment and cancellation terms
- privacy and confidentiality
- how concerns or questions are handled
Coaching relationship
Coaching at Dreams Alive is a collaborative, client-led process focused on self-reflection, insight, and meaningful forward movement.
Coaching is not therapy, counselling, or a substitute for mental health or medical care.
Respect, boundaries, and communication
Mutual respect is foundational to this work.
This includes:
- honest communication
- consent around language and topics
- respect for personal boundaries
- zero tolerance for harassment or abusive behaviour
A full boundaries and conduct policy is included below.
Fees, cancellations, and rescheduling
Session fees, package options, and payment methods are discussed and confirmed individually.
Once scheduled:
- sessions require at least 24 hours’ notice to reschedule
- late cancellations or no-shows are considered used sessions
- refunds are handled according to the refund policy outlined below
Privacy and confidentiality
Your privacy matters.
Information shared during coaching is treated as confidential, with the exception of legal or safety-related obligations as outlined in the Privacy Policy.
Full policy documents
The complete policy documents are provided below for reference:
- Boundaries & Code of Conduct
- Harassment & Abusive Behaviour Policy
- Cancellation & Rescheduling Policy
- Refund Policy
- Privacy Policy
- Complaints & Concerns Resolution Policy
(Each policy is linked in full for review.)
Acknowledgement
By choosing to proceed with coaching services, you acknowledge that you have reviewed and understood these policies and agree to engage in this work with care and respect for yourself and others.
If anything here feels unclear or raises questions, you’re always welcome to reach out before moving forward.