Purpose
This policy explains how session cancellations are handled. Clear cancellation boundaries help maintain consistency, fairness, and respect for both client and coach.
Scope
This policy applies to all 1:1 coaching services, including:
● Single coaching sessions
● 6-Month, 12-Month, and 18-Month coaching packages
Cancellation Notice Requirement
● Sessions may be cancelled or rescheduled with at least 24 hours’ notice
● Notice must be provided via the agreed communication method
Late Cancellations
● Cancellations made with less than 24 hours’ notice are considered late cancellations
● Late cancellations are counted as used sessions
● Late-cancelled sessions are not refundable and not creditable
No-Show Policy
● A no-show is defined as failing to attend a scheduled session without prior notice
● No-show sessions are:
○ Counted as used
○ Not eligible for refunds or credits
Package Sessions
● Package sessions cancelled late or missed are deducted from the total session balance
● Only unused sessions may be eligible for refunds, in accordance with the Refund Policy
Coach-Initiated Cancellations
● If Dreams Alive needs to cancel a session:
○ The session will be rescheduled at no cost to the client
○ The session is not counted as used
Relationship to Other Policies
This cancellation policy works alongside:
● Scheduling Policy
● Refund Policy
● Pricing & Packages
● Client Onboarding Policy
If policies conflict, written policies take precedence.
Version 1.0 — Last updated February 2026