Purpose
This policy explains how personal information is collected, used, stored, and protected at Dreams Alive. Respecting privacy and confidentiality is a core part of creating a safe, trustworthy coaching relationship.
Scope
This policy applies to all current and prospective clients of Dreams Alive, including inquiries, onboarding, active coaching, and post-coaching records.
Information Collected
Dreams Alive may collect only what is necessary to provide coaching services, including:
● Contact information (name, email)
● Intake responses and coaching goals
● Session notes relevant to coaching
● Scheduling and payment records
● Policy acknowledgments and consent forms
How Information Is Used
Information is used solely to:
● Provide and prepare for coaching
● Communicate about scheduling and logistics
● Maintain accurate client records
Information is never sold or shared for marketing without explicit consent.
Confidentiality of Coaching Conversations
● Coaching conversations are treated as confidential
● Information is not disclosed to third parties without consent, except as outlined below
Limits to Confidentiality
Confidentiality may be broken only when required, including:
● Risk of serious harm to the client or others
● Legal requirements or court orders
Only the minimum necessary information is shared in these circumstances.
Records & Data Storage
● Information is stored using secure, password-protected systems
● Access is limited to what is necessary for coaching services
● Records are retained only as long as reasonably needed for professional and administrative purposes
Email & Electronic Communication
● Email and electronic tools are used for scheduling and general communication
● While reasonable safeguards are used, electronic communication carries inherent privacy risks
● By engaging in services, clients consent to electronic communication
Client Rights
Clients may:
● Ask what personal information is held about them
● Request corrections to inaccurate information
● Ask questions about data handling at any time
Canadian Privacy Note
Dreams Alive is a Canadian coaching practice and aims to handle personal information in a way that respects Canadian privacy principles, including care, consent, and reasonable safeguards.
This is a coaching practice, not a medical or legal service. Information is collected thoughtfully, stored securely, and used only for the purpose of providing coaching. If you have questions or concerns about privacy at any time, you are encouraged to ask.
Third-Party Services
Trusted third-party tools (such as scheduling or payment platforms) may be used. These services have their own privacy practices and are used only as needed to operate the business.
Relationship to Other Policies
This policy works alongside:
● Client Onboarding Policy
● Boundaries & Scope of Coaching
● Scheduling, Cancellation, and Refund Policies
If policies conflict, written policies take precedence.
Version 1.0 — Last updated February 2026